Wuhu Fanchen E-commerce Co., Ltd - Business System - Service Advantages 

Business Operation

At present, Fanchen has 7 major sales projects, more than 300 sales elites, into Tmall, Jingdong, Suning, vip.com and other mainstream e-commerce platforms, at the same time marching into international business, the establishment of overseas business department. 8 years of mature brand operation experience and professional business experience in electric business, at present, Joyoung, FLYCO, WMF and other well-known brands of more than 10 domestic and foreign famous brands to establish strategic cooperative relations, the realization of the whole network channel operation.

Warehousing Logistics

Multiple channels support Tmall, Jingdong, vip.com and overseas logistics services.

Products are diverse - support for household electrical appliances, 3C, fast food products, household goods and other warehousing services.

The national trunk line - its own general warehouse is located in Wuhu, Anhui, the logistics system of the rookie - SKA level business; to create an efficient logistics distribution network, has realized the national 90% region express delivery, to improve the user's extreme shopping experience in an all-round way.

Customer Service Team

300 customer service, 365 days online. Fanchen's customer service team always aims to "improve user satisfaction", "customer first" as the goal, "5 star service" as the criterion, providing humanized advisory service to create a high quality life for the users.

Cross-border E-commerce

Fanchen overseas business division has been set up to handle international import and export business. Provide users with global cross-border product display and trading services on Tmall, amazon, wish, eBay, AliExpress and other international e-commerce platforms. At present, several well-known products from New Zealand and Australia have been introduced into Taobao global purchase platform for import sales.Moreover, we have reached cross-border export sales cooperation with many famous domestic brands such as Flyco, Beici, BABY BOX and Xiaomi.

IT Technical Support

Fanchen software development team collects requirements, builds data models and develops software modules from the perspective of operation management based on transaction data, communication records, store access, evaluation and logistics information. We have independently developed "e-commerce decision support system", "Fanchen information system" and "customer relationship (CRM) system", and will continue to study, providing assistance systems which can help target buyers accurately, improve transaction transformation, and enhance operational capability.

Based on the business requirements of the company, The operation and maintenance team aims to provide 7*24 hours of uninterrupted information service, and protect the company's business through data center construction, cloud platform construction, information security protection, real-time monitoring of operation and maintenance, etc.

Visual Design

Fanchen has nearly 100 visual designers, through visual marketing and creative design, to effectively improve the conversion rate and purchase rate. We are committed to discovering the emotional, value and cultural connections among consumers, products and businesses, and to meeting customers' brand vision and business design needs with an international and professional brand positioning. The content covers e-commerce vision, brand packaging, integrated marketing, graphic design, animation design, visual photography and so on. To provide efficient and reliable brand services from the perspective of customers and consumers.